Terms and Conditions

Notes (ShortVids Plans)

Scope & definitions

• “Unlimited” = unlimited tasks in a queue; we work on up to your plan’s Active Requests at a time (fair-use applies).
  
  
• Deliverables = only what’s listed in your plan/table and approved in SV Board.
  
  
• Out-of-scope costs (not included): models/actors, extra crew, props, location/studio rentals, permits, travel, visas, per diem, special equipment, insurance, overtime.
  
  
• Beyond promised production needs: any extra requirements outside the agreed scope are billed to client after written approval.
  
  

Client inputs & handoff

• Provide final brand kit (logo files, fonts, colors, style refs) + content brief in SV Board.
  
  
• Supply raw footage in agreed formats (ProRes/H.264 or similar). Name files logically.
  
  
• Share access to any licensed assets you want used (fonts, music, stock, brand b-roll).
  
  
• Delays in assets/approvals extend timelines.
  
  

Turnaround, working hours & SLAs

• Timer starts after we receive all assets, logins, and a clear brief in SV Board.
  
  
• Typical short-form edit target: ~48 hours; complex edits (animation, heavy GFX, long-form, multi-language) need more time.
  
  
• “Hours/days” mean business hours/days for the assigned team (we’ll share the schedule); urgent work may attract rush fees.
  
  

Revisions & change requests

• Unlimited revisions within the original brief.
  
  
• Major changes (new script/storyline, brand, language, platform, fresh shoot ask) = new task.
  
  
• After sign-off, re-opens are new tasks unless it’s a delivery error.
  
  

SV Board (project hub)

• Used for briefs, file handoff, version review, approvals, and status.
  
  
• Response windows help us hit timelines; inactivity may pause tasks.
  
  
• Role-based permissions; client admins can invite team members.
  
  

Posting & account access (Growth+)

• We can post to your channels with limited-role access + 2FA.
  
  
• Posting windows are scheduled; last-minute changes may shift dates.
  
  
• We don’t store plaintext passwords; please use role invites/tokens.
  
  

On-site production (Studio & Enterprise)

• Includes pre-production (shot list, schedule), crew coordination, on-site direction.
  
  
• Not included unless specified: travel, stay, per diem, permits, rentals, insurance, overtime.
  
  
• Weather/force-majeure: rescheduling and related costs are client-borne.
  
  
• Enterprise: we can arrange on-site shoots at your office or studio globally (quoted).
  
  

Multi-language & localization

• (Studio/Enterprise) Translation, subtitles/captions, graphic localization, voiceover dubbing available.
  
  
• Third-party costs billed at cost; timelines extend for QA and back-checks.
  
  

Editing standards & deliverables

• Startup: basic social edits—clean cuts, captions, simple transitions.
  
  
• Growth: basic→intermediate; more formats/aspect ratios, platform-specific outputs.
  
  
• Creator: advanced packaging for ad hooks, pattern breaks, thumbnails, virality tactics.
  
  
• Studio: advanced + color grading, cinematic looks, multi-language variants.
  
  
• Enterprise: high-end finishing, localized masters, series packaging, custom templates.
  
  
• Default export 1080p unless you request 4K (may impact timelines/file sizes).
  
  

Team & support levels

• Startup: 2 dedicated editors (24h × 6 days) • Email support (48h SLA).
  
  
• Growth: 3-person pod (Editor, Script Writer, PM) • Email + chat (24h SLA).
  
  
• Creator: 5-person pod (Editor, Script, Content Strategist, In-house Reviewer, PM) • Priority phone.
  
  
• Studio: 5–7 (up to 4 Editors + Colorist + Cameraperson/Producer) • Priority phone + production liaison.
  
  
• Enterprise: 12+ cross-functional team • 24/7 dedicated support & account management.
  
  
• Backup editors are assigned for continuity during time-offs.
  
  

Licensing (stock, music, fonts, plugins)

• We use licensed libraries; extended/exclusive licenses are billed at cost.
  
  
• Platform Content ID claims can happen; we’ll help dispute when possible.
  
  

AI & synthetic media

• If using AI avatars/voices, likeness rights and third-party fees are client-borne.
  
  
• We follow platform policies; no deceptive deepfakes or misleading edits.
  
  

Source files, project files & assets

• Final exports included for all plans.
  
  
• Project/source files: included in Enterprise, or as an add-on for other plans.
  
  
• We may reuse internal templates/tooling across clients (not your raw footage).
  
  

IP, portfolio & compliance

• On full payment, you own final exported videos. Underlying project files/tools remain ShortVids IP unless agreed otherwise.
  
  
• We may showcase final work in portfolio/case studies; opt out via NDA or written note.
  
  
• Client is responsible for factual claims, disclosures, and any regulated-industry rules in their content.
  
  

Data security & privacy

• NDA on all projects. Encrypted transfer/storage and restricted access on a need-to-know basis.
  
  
• DPAs available on request (Enterprise).
  
  
• All team members operate under signed confidentiality and security agreements.
  
  

Data retention & deletion

• Delivered files retained 90 days for quick revisions.
  
  
• Long-term archival or raw-footage storage is an add-on.
  
  
• Secure deletion available on written request.
  
  

Acceptance, QA & sign-off

• We run internal QC for audio levels, spellings, brand kit, and export settings.
  
  
• Approval in SV Board marks a deliverable accepted for that milestone.
  
  

Performance & platform policies

• We optimize for performance, but no guarantees on views, ROAS, reach, or monetization.
  
  
• Each platform can change rules; approval is not guaranteed.
  
  

Billing, taxes & fees

• Subscriptions are prepaid monthly and auto-renew unless canceled before the next cycle.
  
  
• Prices are exclusive of taxes; any VAT/GST/withholding is client-borne.
  
  
• Cross-border payment gateway/FX fees are client-borne.
  
  

Pauses, cancellations & refunds

• You can pause by request; unused capacity doesn’t roll over unless agreed in writing.
  
  
• Cancel anytime; service stays active until the end of the paid term.
  
  
• Partial-period refunds aren’t offered unless required by law.
  
  

Price changes & promotions

• Price changes come with notice; promotional lock-ins apply only to the stated period/plan.
  
  

Third-party tools & downtime

• We integrate with Slack, Frame.io (or similar). If third-party tools go down, timelines may shift.
  
  

Safety, insurance & site rules (on-site)

• Client provides safe access, required permits, and a site contact during filming.
  
  
• Client equipment/locations must be covered by client insurance; we can share vendor certificates if needed.
  
  

Non-editable/production restrictions

• We don’t produce/edit illegal, hateful, or platform-prohibited content. When in doubt, ask your PM.
  
  

Subcontractors, non-solicitation & conflicts

• We may use vetted subcontractors under NDA.
  
  
• Please don’t solicit/hire assigned team members during the engagement and for 12 months after.
  
  
• We don’t offer exclusivity by default; ask if you need category exclusivity.
  
  

Communication & cadence

• Core channels: SV Board (primary), Email, Slack (optional).
  
  
• We can set weekly/bi-weekly check-ins for Creator+ plans.